Privacy Policy

Who we are

AuditCover Australia Pty Ltd (ABN 63 638 872 634, AFSL 535509) collects your personal information as the agent of HDI Global Specialty SE (Australia Branch) (ABN 58 129 395 544, AFSL 458776) (the insurer).

What we collect

Your name, contact details, payment information, business details, and information about your insurance needs and claims, which may include your tax and financial information.

How we collect it

We collect information directly from you, from your accounting firm or tax agent, from third parties you authorise, and through our website using cookies and analytics tools. If we receive information about you from a third party, we will protect it in accordance with this policy. We only collect information reasonably necessary for our business and insurance activities.

Why we collect it

• To assess, issue, administer and renew your insurance policy
• To handle and assess claims
• To meet legal and regulatory obligations
• To prevent fraud
• To run competitions or events (where you participate)
• To market our services to you

We will not use or disclose your personal information for any other purpose without your consent, unless required or permitted by law.

Who we share it with

• HDI Global Specialty SE (our insurer)
• Claims assessors
• Your accounting firm or tax agent
• Sanctions-screening providers
• Our service providers (IT, payment processors, website analytics)
• Legal and regulatory bodies
• Event sponsors (if you enter competitions)

Some of these parties are located overseas, including Germany (HDI’s parent company) and the United States (sanctions screening and website analytics providers). We take reasonable steps to ensure any overseas recipients protect your information consistently with the Australian Privacy Principles.

If you don’t provide your information

We cannot assess your eligibility for insurance or provide cover to you.

Cookies and tracking

Our website uses cookies and Google Analytics to understand how visitors use our site and to improve user experience. These tools may collect your IP address, browser type, pages visited, and browsing behaviour. You can disable cookies in your browser settings.

Your rights

Access & Correction: Contact us to access or correct your information. We’ll respond within 30 days. In certain circumstances under the Privacy Act, we may refuse access.

Complaints: If you believe we’ve breached your privacy:

1. Contact us at privacy@auditcover.com with full details
2. We’ll investigate and respond in writing within 30 days
3. If unsatisfied, contact:
   • Australian Financial Complaints Authority (AFCA): 1800 931 678 or afca.org.au
   • Office of the Australian Information Commissioner (OAIC): 1300 363 992 or oaic.gov.au

Marketing opt-out: We only send marketing communications in compliance with the Spam Act 2003 (Cth) and you can opt out at any time by contacting us or using the unsubscribe link in our emails.

Security and retention

We use physical, electronic and procedural safeguards to protect your information from misuse, interference, loss, unauthorised access, modification and disclosure. We retain personal information only as long as necessary for our business or legal obligations, after which it is securely deleted or de-identified. However, no internet transmission is completely secure and we cannot guarantee absolute security.

Policy updates

We may update this policy from time to time by publishing the amended version on our website. We recommend checking this page periodically. For material changes affecting how we handle your information, we’ll notify you directly.

Contact

Privacy Officer
privacy@auditcover.com
Or via our [Contact Us] page

AuditCover Australia Pty Ltd
ABN 63 638 872 634

Last updated: 6 January 2026